Populate RITM to the worknotes

Rushikesh5 · ‎03-28-2022

Hi All,

My requirement is like

1. If I open a change form and click on the order button [which I created by UI action]

2. Then it should redirect to the service portal to a particular item [This is done]

3. After the catalog item is requested then the RITM number should populate in the work notes of the change form i.e. for example RITMXXXX is created

Can you help me with this

Thanks,

Rushikesh

Ankur Bawiskar · ‎03-29-2022

then update as this

action.setRedirectURL('sp?id=sc_cat_item&sys_id=119c3de01b02011014d099f7b04bcb02&sysparm_chg=' + current.sys_id);

Then have onLoad catalog client script on your catalog item

function onLoad(){
	var url = top.location.href;
	var chg = new URLSearchParams(url).get("sysparm_chg");
	g_form.setValue('variableName', chg);
}

Then have workflow run script

var chg = new GlideRecord('change_request');

if(chg.get(current.variables.variableName)){
	chg.work_notes = current.number + ' is created';
	chg.update();
}

You need to create text variable and hide it always on catalog form and RITM form as well

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Voona Rohila · ‎03-28-2022

Hi Rushi

While redirecting to particular catalog item, are you passing the details of change to your catalog form?

3 Ways to Populate Values in ServiceNow via the URL

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Ankur Bawiskar · ‎03-28-2022

Hi,

are you linking the CHG and RITM?

Are you populating CHG number in some variable of your catalog item? if yes then you can use workflow run script to update work notes of CHG form by querying CHG table

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Rushikesh5 · ‎03-28-2022

Hi,

My requirement is that I have to populate the RITM number to the work notes of the change form upon request of catalog item.

Thanks

Service_RNow · ‎03-28-2022

You can achieve it using a Business rule, here is the code and configuration:

https://community.servicenow.com/community?id=community_question&sys_id=f36c4c23db02a3001089e15b8a96...

Mark my answer correct & Helpful, if Applicable.