how to add info icon (ℹ️) to a reference field in servicenow.

[Abhilasha Gowda]

Hi Team,

Having a reference field with name service offering on the problem form, i want to enable the info icon to that field.

how to achieve this?

Regards,

Abhilasha G T

[Dr Atul - LNG · Accepted solution]

Hi @Abhilasha Gowda 

It is OOTB, when you add a field as a reference and fill the value, you can see the i icon.

[Abhilasha Gowda]

Thank you, AG, for your guidance, in PDI for all the existing incident and problem record service offering field was not filled its empty, so i could not find it.

[Dr Atul - LNG]

Okay, It is simple, if no value system wil not able to show any thing. Keep Leaning N Keep Growing !!