how to add info icon (ℹ️) to a reference field in servicenow.

Abhilasha G T · ‎02-26-2025

Hi Team,

Having a reference field with name service offering on the problem form, i want to enable the info icon to that field.

how to achieve this?

Regards,

Abhilasha G T

Dr Atul G- LNG · ‎02-26-2025

Hi @Abhilasha G T

It is OOTB, when you add a field as a reference and fill the value, you can see the i icon.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎02-26-2025

Hi @Abhilasha G T

It is OOTB, when you add a field as a reference and fill the value, you can see the i icon.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Abhilasha G T · ‎02-26-2025

Thank you, AG, for your guidance, in PDI for all the existing incident and problem record service offering field was not filled its empty, so i could not find it.

Dr Atul G- LNG · ‎02-26-2025

Okay, It is simple, if no value system wil not able to show any thing. Keep Leaning N Keep Growing !!

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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