How to add KB link in task using flow designer

Roshni1
Tera Expert

Hi 

I am looking for help, I would like to add a Knowledge Base link to a task in Flow designer.  So I am in the worknotes and using this code  but getting errors.  I know I can add just a note but I thought a link to the KB is better. 

 

The use case is that when SD agents get this task they will just click the link to get access to the KB article to complete the task. 

 

Roshni1_0-1741203293669.png

Is this not possible or should I be doing something else.

Thank you in advance for all the support. 

1 ACCEPTED SOLUTION

Medi C
Giga Sage

Hi @Roshni1,
 

Please use the following:

return '[code]<a href="your_link">Use this KB</a>'

MediC_0-1741204586501.png

Result:

MediC_1-1741204613834.png

 


Thanks & Best regards,
Medi

View solution in original post

2 REPLIES 2

Medi C
Giga Sage

Hi @Roshni1,
 

Please use the following:

return '[code]<a href="your_link">Use this KB</a>'

MediC_0-1741204586501.png

Result:

MediC_1-1741204613834.png

 


Thanks & Best regards,
Medi

Thank you so much this worked perfect....