How to Add Line Spacing in description After createCaseFromProducer()?

[Anusha chandra]

Hi All,

I'm using the following script to create an HR case from a catalog item producer:
new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);

The description field in the resulting case is a bit too congested. I want to add one line spacing between each line for better readability.

What I've tried:

1. For plain text (description)

current.description = current.description.replaceAll("\n", "\n\n");

But this doesn’t seem to have any visible effect, possibly because the output is rendered as HTML.

2. For HTML (rich_description)

gs.info("Before Description: " + current.rich_description); var formattedValue = current.rich_description.replace(/<br\s*\/?>/gi, "<p></p>"); current.rich_description = formattedValue;

But this creates a lot of spacing.

My Questions:

• What is the correct way to insert spacing (e.g. double line breaks or paragraphs) between lines in rich_description after the case is created?

• Should I modify the content before or after calling createCaseFromProducer()?

• Is there a reliable way to check or modify how rich_description is being formatted during the case creation?
  Any suggestions or examples would be greatly appreciated!

  Thanks in advance.

[Ankur Bawiskar]

@Anusha chandra 

Did you get a chance to check my above response?