How to add new field to Order Confirmation dialog in Service catalog

Shubham_1120131
Tera Contributor

Hello Everyone, 

 

I want to add two new field in the Order confirmation dialog box in Service Catalog. I have also created two field which are: - 

Expedite Request 
Pickup Person 

In Requested Item table as well (sc_req_item). 

 

My requirements are: 
1. How can remove Delivery Information and Special Instructions for the dialog box?

2. How can I add Expedite Request ( choice field with Yes/No) and Pickup Person (reference to user table) in dialog box in Service Catalog. 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Shubham_1120131 

 

You can hide it here

 

AGLearnNGrow_0-1714569782018.png

 

Catalog -- Properties

 

I doubt we can do new dialog box , that will required a new widget and full length code. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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@Dr Atul G- LNG , Thank you for your reply. I guess my solution would be creating a new widget altogether. 
I found out that Catalog Checkout is the name of the widget over which I have to make changes after cloning it. 

Could you please help me by letting me know What part of the HTML and Server script I should change in order to achieve my goal. 

I thank you in advance for your time and help. 

Shubham 


Hi @Shubham_1120131 

Greetings!!

 

I am not sure about scripting and code, but I will say avoid this customization.  Better found a way, on the user input the request expedite or not. Like if a logged in user is VIP or some other way, that is better and easy to do.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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