How to add or edit PIR tab under Major Incident workbench

[Kalpesh B30]

Hello, I need to know, how can we edit the Post Incident Report tab which is available under major incident section workbench UI element. From where the PIR section is editable or from where these entities are populating as I want to edit this section.

Thank You!

[Thomas Rogner]

Hi Kalpesh, 

check this UI Policy:

"Show Post Incident Report Section when state is resolved or closed and major incident state is accepted".

When the Major Incident sate is "Accepted" and the state of the Incident is either Resolved or Closed, then the section will be visible (on Incident form and Workbench).

The section itself can be edited in the sys_ui_section table. Just search for the "Post Incident Report" caption and edit the section as you like.

If applicable, please mark the answer as helpful.

Thanks

[Mallidi Suma]

Hi @Kalpesh B30 ,

It is not possible to customize the PIR tab of the Workbench, whereas we can customize the post-incident review report page. Please find my Community Article.

https://www.servicenow.com/community/developer-forum/customize-post-incident-report-major-incident-m...

Please mark it as helpful, if it helps!!