How to add other field on pop up for Resolve

[kaveri SHINDE]

Unable to add a custom field "resolution category" to the pop-up of the Resolve button on the incident in the Service operations workspace.

[Sandeep Rajput]

Hello @kaveri SHINDE 

Please go through this community article https://www.servicenow.com/community/next-experience-articles/how-to-use-ui-actions-in-workspaces/ta... to know more about adding fields on g_modal in workspace.

[kaveri SHINDE]

Thanks, Sandeep for the article.

I followed the process and added the field to the action payload, but the new field is not seen on the pop-up.

[Sandeep Rajput]

@kaveri SHINDE Instead of creating an action payload definition. You need to add your g_modal code inside the workspace client script of the Resolved UI Action.

[Ankur Bawiskar]

@kaveri SHINDE 

you need to update the workspace client script and include the field using g_modal

Can you share your existing workspace client script here?