Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to add other field on pop up for Resolve

kaveri SHINDE
Tera Contributor

Unable to add a custom field "resolution category" to the pop-up of the Resolve button on the incident in the Service operations workspace.

kaveriSHINDE_0-1682444373660.png

 

 

 

11 REPLIES 11

srikanth1607
Tera Contributor

@kaveri SHINDE 

were you able to find a solution. I have a similar requirement and updated the payload definition to include additional fields but no luck. Appreciate if you could share any information you have.

Annirnita Dash1
Tera Contributor

Hello @Ankur Bawiskar 

I need somewhat this kind of help while I am trying to add new fields to now assist incident summarization popup

 

Fied is additional comments. Can you help?