How to add "Announcement" on Now Mobile App?

[nirwan_ritik]

Hey there community,

We have a requirement to add an announcement on Now Mobile App.
In cases we also should be able to add role base/criteria based visibility.

Kindly help me on this 🙂
Regards

[PrashantLearnIT]

Hi @nirwan_ritik 

To add an announcement on the Now Mobile App and control visibility based on roles or other criteria, you can follow this approach:

Steps:

1. Create an Announcement:

   • Use the Announcement feature in ServiceNow, which allows you to post messages visible to certain groups or users.
   • Navigate to Content Management > Announcements to create the announcement. Enter the message details, the display dates, and other parameters.

2. Configure Visibility Based on Roles:

   • To display announcements based on user roles or criteria, add a condition to the announcement.
   • Under the Visibility Condition field or similar (depending on your ServiceNow version), you can specify:
     • Role-based conditions: E.g., users with a specific role (admin, itil, etc.).
     • User group-based conditions: E.g., users part of a specific user group.
     • Other user attributes: You can use sys_user fields to filter based on specific criteria like location, department, etc.

3. Implement the Announcement in the Now Mobile App:

   • You can customize the Now Mobile App using the Mobile Studio in ServiceNow.
   • Navigate to Mobile Studio > Applet and create or modify the applet where the announcement should be displayed.
   • Use Data Items to fetch the relevant announcements from the Announcement table (cmn_announcement) and link them to the applet.
   • Apply filters or scripts to ensure only relevant announcements are shown to users based on their roles or criteria.

4. Testing and Validation:

   • Test the announcement visibility with users having different roles to ensure the configuration works as intended.
   • Adjust the conditions if required, using advanced scripts or business rules for more complex use cases.

This will allow you to post announcements and control their visibility on the Now Mobile App using ServiceNow’s flexible role-based conditions.

[nirwan_ritik]

Hi Prashant,

Thanks for the quick reply on this. Correct me if I'm wrong but I think the Mobile Studio has been deprecated.

[PrashantLearnIT]

HI @nirwan_ritik 

You can use Mobile App Builder in place of mobile studio.

[Brian Lancaster]

Did this work for you? I wanted to try it but I don't see the first step to create an accountment by going to Content Management > Announcement. I don't have a Content Management menu.