Hello Snow Gurus,
I've a situation where I've created an incident template under (sys_template) table. Now, I'm using this template on Catalog Item(record producer) through a reference field. When user selects template on catalog item, it should insert the template on incident form(onSubmit).
The trouble here is that I've variables on catalog item that I want to add on incident template. I'm only able to add fields available on incident form. I'm unable to add variables on template.
The requirement is that we've some particular set of data(inc fields: - caller, short desc, desc, assignment grp, priority. Catalog Item Variables]: - reporting method, reporting location, etc). I need this data to be auto-populated based on template selected.
Note: we've option to create a new table and add this preset data into table, then we pull it through Ajax on submit; however, we don't want to go that way due to costing.
I request someone to help me on how to add variables to template and/or a workaround to auto-populate CI variables on template selection.
