Hello all, Trying to POST to OOB API https://INSTANCE.service-now.com/api/now/table/incident to create an incident. Getting a 403 Forbidden and the following response:{"error":{"message":"User Not Authorized","detail":"Failed ACL Validation"},"stat...
Something I had been asked for is some sort of visual indication if a ticket has been updated by anyone other than the person it's assigned to. Right now we flip incidents that the end user replies to into Active state if it's in Resolved or Awaiting...
We have a workflow running which has a timer event on to wait for all the catalog tasks to be closed before it continues to the next stage.The problem we have is that the workflow activity count exceeds 100 when its waiting for a while of the tasks t...
Hi All, According to requirement I have some dropdown feild in first "Div tag" with "Run" button. When I click on "Run" button, it will display "Second div values". In "second div" I have a "save button"...
Has anyone ran into any issues when using one input type vs the other? I've created a dialog window on a child task that requires a user to input work notes. The value of the field after the user has input information is then processed via processing...
Hi,A user with itil role is trying to export data from the report. They can see the data in the report but when they open the spreadsheet they are not able to see it. This doesnt happen to all the columns. The field level ACL's have many 'requires ro...
Hello, I just had a quick question about how ServiceNow's Backup process works. I am referring to Backups automatically stored by ServiceNow , "behind the scene", in case anything occurs to an instance without a local backup. I am wondering how often...
Hi all,I wrote a UI macro that creates a button so that users can click it to upload documents to a form instead of clicking the paperclip at the top of the form. Then, I created a formatter using that UI macro so I could use it on my form. I want th...
Hi All,We have one UI Macro in which we have code for displaying the button and its actions. In change request we need to show that button near one text field. so we used Field decorations attribute to call that ui macro. If we call this attribute it...
throughout the SysAdmin course, it is repeated that each table in the platform can be represented with something like [sys_user] for the Users table. Where however do you actually input the [sys_user] to bring up that table? Sometimes it works in...
At the Requested Item level we send an email to the approver and it contains the following mail script and it shows the requested item and all the variables associated with it which works great. However, we also want to send this detail in an email t...
We have some junk emails coming to our instance. We want to figure out the sender of the email. Please let me know if there is a way to find the sender of the email within service nowThanks,
Hi ExpertsI have a really weird issue.I am working on the Time Card Module and Table.I have a list where it is showing me my Current Time for this week.and I am listing the Total of the Days.What I want is to not allowing to add more than 8 hours per...
Hi,So our loading "Spinner" image shows up in the right portion of the header when servicenow is loading items or creating new form data. I would like to change the style from white background to dark blue background and the image to be white as it...
Hi Everyone,I need to export the CI's with the relationship from our ServiceNow CMDB. Please share your experience here.Thanks & Appreciation in Advance,Narendran.D