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How to add Resolution Notes on Portal for incident and request ( My support portal)

Disha Patel2
Tera Contributor

‎08-27-2024 10:42 AM

I need help with steps to perform with how to add Portal / Incident: Resolution Notes (Incidents & Requests) need to be added on Activity Stream (MySupport Portal) 

As user, the user need to be able to check the resolution notes of a resolved ticket through the portal, where today only user able to see the activities of  ticket.
As of today, only working notes are provided.

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Sandeep Rajput
Tera Patron

‎08-27-2024 10:43 AM

@Disha Patel2 Please follow the approach suggested in this post https://www.servicenow.com/community/itsm-forum/how-to-add-resolution-notes-at-portal-side/m-p/69839....

 

Hope this helps.

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