How to add the email option in the more options icon

velvet
Mega Guru

In an incident we have the email option in the more options icon.   I need to add the email in the more options icon for Requests, Items, SCtask, and Problems.

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It still is not showing up for me.


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find_real_file.png


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10 REPLIES 10

SanjivMeher
Kilo Patron
Kilo Patron

Hi Velvet,



Please check the below thread if that is helpful.



Re: Make email_client icon visible to users in custom table



More info about it : The email client



Please mark this response as correct or helpful if it assisted you with your question.

Prateek kumar
Mega Sage

Hello velvet


You have to enable email client for this.


The email client



Please mark my response as correct and helpful if it helped solved your question.
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It still is not showing up for me.


find_real_file.png


find_real_file.png


Velvet did you add this attribute at the table level.


Navigate to system definition>Tables> search for your table


From the hamburger icon on the top left pick Show Dictionary Record, then add this line in the attribute field: email_client=true


PFA


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Please mark my response as correct and helpful if it helped solved your question.
-Thanks