How to add unlimited rows when using multi row variable set London realease

[jituksingh]

Hi All,

I am using multi row variable set in one Catalog Item and when we add rows it allows only three row to be added. How can I make it enable to add unlimited rows or at least a bigger number like 50 or 100? Please Help.

Thanks in Advance!

Jitendra Singh

[Jesper Sandberg]

I have the same issue as you and found out the maximum allowed rows is indeed 50.

You cannot add more rows and even if you add more programmatically, when submitting, the multi row variable will be empty.

Source: https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/service-catalog-managem...

Note:
A maximum of 50 rows can be added.

[ryanlitwiller]

You can expand the OOTB 50 row limit with the following sys_properties: 

glide.sc.multirow_set.rows.size

Set this property to whatever new limit you want.

[shouvik]

glide.sc.multirow_set.rows.size is an undocumented property and this should be used with caution.

There is a reason for keeping the row limit to 50. Based on our analysis we have found that system performance will start degrading exponentially when the size increases more than 50. Hence the limit has been set to 50.

So, if someone is increasing the limit more than 50, it will have performance implications. 

Also, are you expecting your requestor to add more than 50 rows manually in the ui? Wont excel import be a better solution for that usecase?

Shouvik

[OleksiyK]

Thank you @shouvik for your recommendation.

I've found a KB article from year 2022 which states:

Updating the system property to a decent value should not lead to any performance problems. Unless customer would like to load large number of records like 10000 records at once.

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https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0994982

Do you think it could have changed since?

[alokgohil]

Please refer https://hi.service-now.com/kb_view.do?sysparm_article=KB0714674