how to allow non-logged in users to download attachments on the service portal

[Micael Marinho1]

Hi guys

I would like to allow users who are not logged in to download attachments from the service portal. Even leaving the page and the widget "Ticket Attachments" public and releasing the read ACL from [sys_attachment] it is not possible to download the attachments if you are not logged in. The service now automatically redirects to the login page.

Any suggestion?

Thanks!!!

[SatheeshKumar · Accepted solution]

Unfortunately, it is not possible to download attachments without login. 

Alternatively you can try the below.

Add some changes in your widget get user email and trigger an email with attachment on button click in portal.