How to assign incidents depend upon the user location?

[gokulraj]

Hi all,

  I have a requirement to assign the assignment group automatically for all incidents depends on the user location.I need a script for this.Please, suggest   your ideas.

[Dubz]

If you want to use a data lookup you'll need to populate the table with all the associations and then create a lookup rule to define which fields to match on and which to set.

To be honest data lookups are better when you need to set the value of one field based on the value of two or more others. Assignment rules are kinda set up to deal with what you want to do.

[Ashutosh Munot1]

Hi David,

That is why i initially said Data Lookups.

This are very useful to achieve this kind of requirements.

Thanks,

Ashutosh

[gokulraj]

I just want to know why my table doesn't contain any record?

[Ashutosh Munot1]

Hi,

you will have to create that data on your own.

I gave you one example.

Thanks,Please Hit Correct, Helpful or like,if you are satisfied with this response.

[Dubz]

So as i understand it Gokulraj wants to set assignment group based on user location. I don't really see any need to create a data lookup to deal with that since there's only 1 field involved.

Gokulraj, your table has no data because you just created it, you need to populate it with data yourself. read the docs if you're going down this road:

Create custom data lookups