How to assign incidents depend upon the user location?

[gokulraj]

Hi all,

  I have a requirement to assign the assignment group automatically for all incidents depends on the user location.I need a script for this.Please, suggest   your ideas.

[gokulraj]

Hey david,

            I have to do this by only from table.So,please guide me to populate the matcher and setter field values.

[Dubz]

*sigh*

Make a list of locations and the group that should be assigned for each location. Create location and assignment group fields on your custom table and populate your table with the values in the list you just made. In the lookup definition rule the location is your matcher field and the assignment group is your setter.

[gokulraj]

David Dubuis

I have created assignment group and location in a table but i don't know how to map that matcher and setter.Please, send some screenshot for reference.

[Dubz]

The link to the docs site should tell you everything you need to know about configuring data lookups.

[gokulraj]

I have created a table but not able to get the values in Business rule.Log shows undefined.Please, suggest some ideas.