How to attach an onSubmit script to work_notes/comments fields in Incident?

[rs111]

I can create an onSubmit client script for the Incident view, and it runs if I click "Update" in the top right.

However, it does not run if I use "Post" which is right next to the work_notes and/or comments field in the incident 'feed' section.

How do I connect to this Post button so I can also run my script if that is clicked instead of Update?

[rs111]

ramireddy - Did I see in email that you had posted a reply, but now I don't see it here. Did you remove it or should it work?

"Those work_notes/comments will be stored in sys_journal_field table. So, you can create a client script for this table and implement 'onsubmit' event.

To connect both these scripts, you can put your code inside a javascript function and call that function in both places. As it's javascript and in same page, function should be shared across both client scripts."

[Abhinay Erra]

Post does not update your form, so the onSubmit client script is not triggered. Not sure if this can be coded using DOM manipulation and triggering an onclick event

[rs111]

I tried a desktop onSubmit global in sys_journal_field as follows, but it doesn't appear to have fired based on the console.

function onSubmit() {
       var sFieldValue = g_form.getValue("work_notes");
       console.log("GOT: Journal Entry: " + sFieldValue);
}

[Abhinay Erra]

Work_notes does not store any values. You will have to move this to business rule;e and use getJournalEntry() to get the entries. Following link will be helpful

Using Journal Fields - ServiceNow Wiki