how to attach dynamic email template in email notification?

[rajapoochi]

I want to use different email templates for a single notification based on the severity. Basically, if Incident severity = 1, use severity1 template in email notification, if sev =2 , use sev2 template in same email notification.

one notification -> dynamic template based on condition. Is it possible?

[Miriam Berg]

Hi Raja,

Essentially, that is what Mike's solution does!

The code for what content should be used is put inside a mail script.

Then you call the mail script from the Message HTML field / body field.

This means one notification, with dynamic content.

Best Regards,

Miriam