Hi, This is my instance portal url when I click on 'Create Incident' from the Service Portal(esc):http://instance_iurl/esc?id=sc_cat_item&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9How can I add to this url parameters that will be populated using the ur...
Anyone know if Field Encryption (Column Level Encryption) can encrypt Catalog Variables?
Hi All, In MS teams Now virtual agent can I change the drop down topics to another style or like menu. I attached the image for reference.
We have some requirements by the business to alert a user that their content may be translated by AI. Is it possible to alter the DTAC messages (on a field or activity log) to add these warnings without any manipulation?
Hello! The requirement is to retain the OOB type of a field which is List but prevents users from selecting multiple values.Is there a way to script it with an info message to select only one? Thank you
Hello Community, What role should be given to release managers(NON ADMIN) for having access to Digital Product Release -workspace. Seems no specific role with that name. Thanks
Has anyone encountered the following error in Flow: failed with error: com.snc.process_flow.exception.ProcessAutomationException: Cannot invoke "com.glide.catalog.component.variables.models.table.api.ITableVariableCellNode.getVariableName()" because ...
Hi Team,I have to index only Incident and Problem table so that user will able to search content from these two table only using "AI Search". How can i achieve this?Please Help
Hi Guys, How does the password reset process works if users has accounts in multiple domains? Should there be a prompt to ask for the domain? Thanks.
Hi, I'm implementing Workforce Optimization for CSM and focusing on the scheduling component. Does anyone know how the approvals work for the Shift Swap? When I do a shift swap from an agent's perspective, the record is automatically rejected by a...
I'm working with the SIR module and noticed something weird. I have several email client templates set up for SIR depending on the category of the record i.e if the category is Malware, then the Malware email template applies automatically to the rec...
Hi Peeps and Experts, I have a requirement where requested for manager recieves an apporval after form submission. After certain time, and if the request is still not approved, i want to add an additional approval to manager's manager, while keeping ...
Hello All, I need help in now mobile app configuration.. I have a requirement where I need to build a corousal content in my now mobile app.I have attached the screenshot, I need to create the same content as per the screenshot.Could anyone help me h...
Hey guys, new to AI Search. We've added topics into our AI search results but when you click on the search results is takes us to the wrong page. The search results are supposed to go to "id=portal_topic_template&topic_id=" but it instead goes to "...
Hello, I wanted to update the catalog item price when quantity changes in service portal. ThanksSR
