Hi Team,In Third Party Risk Management, I am facing an issue where the Engagement Risk Summary is showing the Risk Rating as N/A, and under Risk Areas it shows “No records to display.”I would like to understand:What are the prerequisites for Engageme...
Background script to get 2 column values from 2 different tables, from which one import set table and they dont have any reference field. one table i have named as 'project' and other is 'primary'. In list view of project table i saw project number f...
Can we get any field value from the incident form on additional comments field through the template? I created a few templates for reminders and added content but need to fetch assigned to person name in additional comment field. How can we achieve t...
Hi Everyone,There's a "Create HR Case" ui action on interaction record, which has a Workspace client script: function onClick() { var USER = g_form.getValue('opened_for'); var NEW_RECORD = '-1'; var TABLE_HR_CASE = 'sn_hr_core_case'; var ...
Hi Everyone,If UI policy makes field mandatory and I use client script to make it non mandatory which one will work?On-change client script I understand will make it in non mandatory, what about client on load script? Regards,Zeba
Hi All, We have a main schedule called "09:00 - 17:00" with a floating time zone. It has one schedule entry: "9:00 to 17:00, repeat every weekday Monday to Friday". as shown below:This schedule has four child schedules for holidays to cover three re...
Hi ,Could you please explain how pagination can be handled in the REST API? Currently, only 100 records are being returned, even though more records are available.
what is gs.eventqueue in servicenow.
Hi all, Inspired by @AniketC85155510 Article (practical use case by him), I decided to approach in similar way for Assignment group using Flow Designer. In this article, I walk through the complete step-by-step implementation. Use-Case: Every Monda...
Hi,I'm running a API from custom flow action to get the order tracking status1. from the API i will get status of package as string value(In Transit, Pending, Delivered)2. if the state is other than In Transit or Delivered i need to wait for certain ...
You may've seen this, a glitch causes an Automated Test Framework (ATF) test to lose its step ordering. Suddenly, Step 5 is Step 1, or you have two Step 22s etc and the test is unusable. Manually reordering dozens of steps is tedious and prone to hu...
I’m trying to figure out the best way to automate lead routing inside ServiceNow so incoming calls and form submissions are distributed without manual steps. The idea is to connect our call tracking setup with Phonexa and push every lead into a struc...
Hi, I have a form with 7 tabs, each tab has business line. When ticket is created, an email sent to the business line manager with the link to the ticket he needs to action on it. I want a way so when the business line manager click on the link it ta...
Hello, We have an inbound action with type New which is creating a new ticket in the first place.Now if we delete the ticket and send a REPLY from our email box with subject line starts with "RE:" , it is still clasifying the type as NEW and a new ti...
Hi! In servicenow UI Builder I have a problem with updating two fields on a custom table (x_vgll_rail_ticket). My business need is that I have to choose state (either state 6 - resolved or state 8 - closed incomplete) and it is mandatory to leave a c...
