Forum Posts
Resolved! OOB ACL on sc_req_item Restricting Read Access for Fulfillers – Need Help
This OOB ACL is restricting my fulfillers from viewing the RITM record under a REQ even when they're the requestors . I'm considering creating a separate ACL for the itil role to override this behavior. Is that the right approach? I prefer not to as...
Anyone successfully use sn_flow_trigger.FlowTriggerAPI.fireCatalogTrigger() to restart RITM Flow?
Hi there, As title, I find this KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859955However nothing happened after running it.
How to restrict Dashboard/Report Exporting
How can we restrict or deactivate the exporting of Dashboards or Reports?
Unmapped global custom tables are not displayed
I want to map Unmapped global custom tables to products in the Subscription Management screen.On the screen, it says that 9 custom tables are not mapped. However, when I click on the scorecard, no custom tables are displayed. This issue only occurs o...
When you click in the open issues it should the directs to the custom URL on virtual agent in ESC
Hi, When you click in the open issues it should the directs to the custom URL on virtual agent in ESC portal so for that where to change the custom URL(abc.com/).Can anyone please help on this query. Thanks in Advance!
Is there any way to export report from ServiceNow to SharePoint folder
HI Team,Is there any way to export report from ServiceNow to SharePoint folder without using any mid server.If so let me know how we can achieve it and what are steps need to follow to achieve it.
Resolved! Requested Item variables follow up questions
Can a requestor go back to the Requested Item and answer follow up questions? Let's say a request is submitted, and once submitted, the fulfiller needs the requestor to answer some follow up questions that are hidden on the form. Is it possible for t...
Can't select asset to start crisis event on crisis map
Within BCM I have installed the crisis map feature. However, when I have an asset in a location that has a crisis, when I go to create a crisis event I cannot select my assets. The message says 'Note: disabled assets need to be mapped to element defi...
Assets bulk upload with out import set.
I need to Create a button using ui action, then when i click it need to pop up a excel format to upload the bulk data. without import set it need to transform data to respective table. can anyone guide me what to do .
Azure resource group and Cloud database is active at Azure side but at servicenow it under terminate
We have an issue where in in Servicenow azure cloud database shows as Terminated but when we check with Azure team the resource group and cloud database are available and not terminated and what could be the issue for this
Want to clear particular cache by using cache key in business rule
Basically, I am trying to override function: getMySubscriptions from script include: ServiceSubscriptionUtilsSNC, because I want to add few more conditions on _addGroup function. var SUBSCRIPTIONS_CACHE = 'SUBSCRIPTIONS_CACHE'; // check the...
Microsoft Graph API Calendar Events to ServiceNow
Hi All, We are trying to get all the user calendar events in Microsoft Graphs to ServiceNow Calendar.In Azure, there is an application created with all the permissions related to the calendar and created an application registry in SNOW. the token is...
How to Display a VIP Icon to the Right of the Caller Field on the Incident Form?
Hi ,I'm trying to customize the Incident form in the Classic UI to show a VIP icon next to the Caller field (specifically, to the right side of the input box) when the selected caller has the VIP flag set to true.Here’s what I want:When a VIP user is...
