Hi All, I have the requirement for calculating average case age1. Average time to close a HR case - weekly (average time to close a case within a week)2. Average HR case age. I believe it has to be done with Performance analytics. Can someone please ...
I have created the script below to use in a UI Action script window but it's not working as expected.I want the script to populate a true value into a true/false field so that mandatory fields are then disabled until the value is removed again. The ...
Good morning! I am currently using an HR Template to generate fields within a Document task when it is created - I am now trying to add the parent/HR case "opened_by" field into this document task short description. I figured I could do this via a ...
Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...
Hi, Am receiving this error when trying to add user to azure group {"Action Status": {"code": 1,"message": "Error: Forbidden Request. Please Check Oauth Token and scope permission. (Process Automation.b88d792d1bb1b510fb427c95464bcb7c; line 6)"}}Below...
answer = true;if (GlidePluginManager.isActive('com.sn_cs_sm')){answer = new sn_cs_sm.ServiceManagementIncidentUtils().isValidCallerForIncNotif(current.caller_id.getRefRecord());}Could anyone please explain me what is the use of this code , this is in...
I have a scenario in which I would like to present two forms for two related records from two separate tables on a single page in UI Builder. When I add both form components to the page all appears to render correctly in the UI Builder workspace, bu...
Hi Experts I want to print the incidents caller's managers manages names in the background script.Thanks in advance.
Hey guys!I would like to ask you a question, I have a user who has the role "user_admin" and "sn_si.manager", which are the ACL roles that allow a user to perform a DELETE on sys_user_grmember and sys_user_has_role (my understanding). However, when I...
Hi All,We have new requirement to add below mentioned additional middleware components to ServiceNow. 1. Confluent Kafka2. solace systems3. infosphere DataStageetc. can we discover middleware components in ServiceNow if yest please provide the sugge...
Hello,We are trying to open a filtered list of CIs from a Company tab inside the CSM/FSM Configurable Workspace.We have tried g_aw.openRecordList() and no matter how we configure it, nothing is working.However, g_aw.openRecord() does work with no iss...
I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...
Hi,We are currently implementing AWA [service channel based on HR service and Queues based on Openedfor company]. When this work item is created it should be always be assigned to a particular agent 'X' TIA
I have one requirement where i need to add 10 topics to the taxonomy, but after addition everything showing in show all button on left and also have added the menu items with links to the employee center header menu but what i see the only the taxono...
Based on your experience, how do you estimate the story points (Agile development)?1 SP = 1hr ..or.. you use Tshirt sizing .. or.. any other method? And when you do the estimation, does it include development, testing, documentation etc or just the d...
