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Adding custom printer types to the organization's assets

I'm in IT and we want to add a custom printer type (extend the existing printer CI?). I've been reading how the asset records are supposed to be tied to configuration items so I have some questions:Asset records and printers are 1 to 1 right? So we'd...

Need help with an email inbound action script

I am trying to create an inbound action. It should take the username from the subject line and submit a Catalog Item in the name of that user. It should check the u_employee_type field of the user record. If the value is Employee, it should generate ...

Error handling in Scripted REST API for JSON format issue

Hi All,Hope you are doing well.I created one scripted rest API and its not working as expected for the below case where Request body is not in proper JSON format. If I pass the below proper JSON Format, its working as expected.  { "number": "1234",...

Ganeshm1_0-1758808393423.png
Ganeshm1 by Tera Guru
  • 728 Views
  • 1 replies
  • 0 helpfuls

Opening Order Guide with Populated Information Problem

My link that populates values in my order guide appears to be working but when selecting Choose Options, a new blank Order Guide opens instead of the form(s).  Order guide opens form correctly when not pre-populating data.What did I do wrong? Auto fi...

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litchick10 by Tera Guru
  • 852 Views
  • 2 replies
  • 0 helpfuls

Reference qualifier behavior in RITM form

Hello All,I need to clarify a configuration on Service catalog.Variable (A) is showing drop down options from reference qualifier and based on selection another variable (B) shows choices. The configuration works good while the catalog is on portal. ...

SouvickA by Tera Contributor
  • 1255 Views
  • 10 replies
  • 0 helpfuls

Resolved! Pulling email body text into fields on a form

I've been doing some digging and trying to find an answer to this - I've found various different questions/articles that are marked as correct and working. However, they do not work for me as I get an error when trying to create the record stating 'E...