How to attach PDF to the email notification in flow designer

Harithapola
Tera Contributor

I have a catalog item, when submitted it checks if the type is resource onboarding, if yes then it has to send an pdf document as an attachment to the user in an email . I want to achieve this in flow designer.

1 ACCEPTED SOLUTION

@Harithapola 

so it's a standalone PDF.

You can create a system property and add PDF to that property record.

I shared solution for something similar 2 years ago

Adding latest attachment from sys_attachment table to sys_email record 

1) create a system property and add your file to it

2) then create after insert BR on sys_email with condition as this

You change the table as sc_req_item

AnkurBawiskar_0-1749660356692.png

 

 

 

BR script

(function executeRule(current, previous /*null when async*/) {

        var propertyRecordSysId = ''; // give here the sysId of newly created system property record where file is present
	var s_Attach = new GlideRecord('sys_attachment');
	s_Attach.addEncodedQuery('table_sys_id=' + propertyRecordSysId);
	s_Attach.query();
	if(s_Attach.next()){
		var rec = new GlideRecord('sys_email_attachment');
		rec.initialize();
		rec.attachment = s_Attach.sys_id;
		rec.file_name = s_Attach.file_name;
		rec.source = 'notification';
		rec.content_disposition = 'attachment';
		rec.email = current.sys_id;
		rec.insert();
	}
})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

18 REPLIES 18

Mark Manders
Mega Patron

Use the 'send notification' action so you can handle the attachment addition within a normal notification.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

I tried using the send notification and ticked the include attchmnets but it is not adding the attchment to the mail

TheresaA
Kilo Contributor

Hello,

 

Flow Designer, do the following:

Trigger: Catalog Item Submitted.

Get Variable: Check if Type = "resource onboarding".

If Condition: Type is "resource onboarding".

Generate PDF (use Document Template or Script). mymilestonecard

 

Best regard,

Theresa 

Ankur Bawiskar
Tera Patron
Tera Patron

@Harithapola 

where is that PDF file stored? Is it attached on RITM record?

you can configure notification and use "Include Attachments" checkbox so that it includes file on the email being sent.

Then trigger that notification from Flow using "Send Notification" action

Send Notification action 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader