how to auto assign assignment group "AOG_Global_L1" directly to incident assignment group

Srinivasu2
Tera Contributor

‎03-19-2024 05:57 AM

Hi Community,

 

how to auto assign this assignment group "AOG_Global_L1" directly to incident assignment group when case filled and raised from CSM Portal?

 

Srinivasu2_0-1710852968923.png

 

Srinivasu2_1-1710853020283.png

Thanks,

Srinivasu

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-19-2024 06:59 AM

Hi @Srinivasu2 

 

To do this, you need to make changes 2 place

1. Set the channel in record producer:

AGLearnNGrow_0-1710856764061.png

 

and then create an assignment rule to set the Assignment Group or you can set in code as well. 

 

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