how to auto change status of change request form depends on catalog task status in servicenow

[Arjun Reddy Yer]

Can anyone help me in getting this as need to auto change status of Change Request form depends on Catalog Task status in servicenow 

as off now when RITM is created then Catalog Task and Change Request are getting created via workflow.

@Ankur Bawiskar @Anil Lande @Sumalatha Y @BharathChintala @mattystern @priyasunku @asifnoor @Pradeep Sharma @SatyakiBose 

[Sumalatha Y · Accepted solution]

Hi,

Configure flow as below to update change status.

Thanks & Mark Answer Correct/Hit Thumbs Up. If my inputs help you to achieve what you are looking.

Sumalatha Y

[Ankur Bawiskar]

@Arjun Reddy Yer 

then this BR you can have on sc_task

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var gr = new GlideRecord("change_request");
	gr.addQuery("parent", current.request_item);
	gr.query();
	if (gr.next()) {
		gr.state = current.state; // ensure have you correct choice values between sc_task and change_request state field
		gr.update();
	}

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Arjun Reddy Yer]

is it possible to write the BR to only particulat catalog item as it will not affect to other catalog items

[Ankur Bawiskar]

@Arjun Reddy Yer 

you can add condition in after update BR

current.request_item.cat_item.name == 'Your Catalog Item Name'

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Arjun Reddy Yer]

The state of Change Request is not changing when the state of Catalog Task is changing.

It's only changing when the Catalog Task state is Closed Complete Change Request State to Cancelled.

[Ankur Bawiskar]

@Arjun Reddy Yer 

I already told you need to have proper state value mapping between chg and sc_task

for example: In progress of sc_task should map with which state value of chg