how to auto change status of change request form depends on catalog task status in servicenow

[Arjun Reddy Yer]

Can anyone help me in getting this as need to auto change status of Change Request form depends on Catalog Task status in servicenow 

as off now when RITM is created then Catalog Task and Change Request are getting created via workflow.

@Ankur Bawiskar @Anil Lande @Sumalatha Y @BharathChintala @mattystern @priyasunku @asifnoor @Pradeep Sharma @SatyakiBose 

[Sumalatha Y · Accepted solution]

Hi,

Configure flow as below to update change status.

Thanks & Mark Answer Correct/Hit Thumbs Up. If my inputs help you to achieve what you are looking.

Sumalatha Y

[Arjun Reddy Yer]

when the Catalog Task State changes to Closed Complete then the Change Request State is changing to Cancelled even though added gs.info() it's not showing any error. @Ankur Bawiskar @Sumalatha Y @Anil Lande @priyasunku 

[priyasunku]

@Arjun Reddy Yer can you keep gs.info() and check what is the value of current.state and also check which if loop it is entering.

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful

[Arjun Reddy Yer]

if I keep gs.info() it's showing error in the script

[priyasunku]

@Arjun Reddy Yer you have to keep else if in {} you are using more than one line.

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful

[Arjun Reddy Yer]

still same error

(function executeRule(current, previous /*null when async*/) {

var gr = new GlideRecord("change_request");
gr.addQuery("parent", current.request_item);
gr.query();
if (gr.next()) {

if(current.state == '2')
gr.state = '-2'; //choice Value For Scheduled or Implement
gs.info('sample 1');
}else if {(current.state == '3')
gr.state = '3'; //Choice Value for Closed
gs.info('sample 2');
}else if{(current.state == '4')
gr.state = ''; //Choice value for Cancelled
gs.info('sample 3');
}else if(current.state == '1')
gr.state = '-5'; //Choice value for open
gr.update();
})(current, previous);