How to auto close the major incident

[PRAGHATIESH S]

How to auto close the major incident(major_incident_state==accepted) after 6 moths from created date? can anyone help me on the scripting part.

[Ankur Bawiskar]

Hi @PRAGHATIESH S 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

[Ankur Bawiskar]

Hi @PRAGHATIESH S 

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

[Ankur Bawiskar]

Hi @PRAGHATIESH S 

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur

[zcambayot06]

Hi Ankur - I have same requirement and business still wants to proceed with this. Per checking the OOB, I just need to comment out the certain script where it exclude the major incident right for this to work? From line 23 to 27. Please see attached file. Apologies, I am a beginner in Servicenow. Thank you!

[Aman Kumar S]

Hi @PRAGHATIESH S 

OOB is actually abbreviation for out of box, which basically means the default config that you get when you fresh install the instance. so OOB business rule means, the BRs which comes as default.

You can go ahead with what Ankur proposed, It should be done manually, auto-closing would defeat the purpose of Major incident