How to auto populate 'assigned to' field based on the assignment group on incident table

[sunil7]

Hi everyone,

I have a requirement to auto populate 'assigned to' field based on Assignment group(Ex. Licence Varification) on incident table. How to achieve this please help?

[Ankur Bawiskar · Accepted solution]

Hi,

For random assignment you can use this

Before Insert BR

Script:

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

var arr = [];

var member = new GlideRecord('sys_user_grmember');
member.addQuery('group.name','SAM-LicenseVerification');
member.query();
while(member.next()){
arr.push(member.getValue('user'));
}

var randomNumber = Math.floor(Math.random() * Math.floor(4));
current.assigned_to = arr[randomNumber];

})(current, previous);

Regards
Ankur