How to automatically assign a resolver group on a request

[Diego10]

Hi,

I have the following situation, I need that, when a requisition is created, the assignment group is automatically filled. I have a list of Catalog Item x Group. That is, when the ticket is opened for a specific item, the assignment group field must be filled in with the specific group. How do I configure this?

Tks

[Filipe Cruz · Accepted solution]

Hello Diego,

You can use Assignment Rules.
Go to System Policy > Rules > Assignment and create an assignment rule running on table sc_req_item with a condition:
 Item IS <name of catalog item>

Then select the group to assign the RITM.

Example here:

Hope this solves your issue!

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Filipe Cruz

[bammar]

I believe you can type Assignment in left menu and make conditions for which different tasks would be assigned to specific groups