how to automatically assign an incident to a group

[Fdeveloper]

Hi ,

i should automatically assign an incident to a group normally i Create a business rule on the incident table: when update and category level 1 is RT  Assignment group To IVS-N2T_RT and to To change the assignment group in the backoffice once the user select the category he will see automatically the group i create a client script on change the category level 1 field when the category is RT and the environment is prod the assignment group will be "IVS-N2T_RT". 

i want to know  if there is another solution to assign an incident to a group and  see which group is going to get a ticket in the backend without using client script and business rule

[Sagar Pagar]

Hi,

Have you try the Assignment rules for your solution.

Create an assignment rule

Assignment lookup rules example

Thanks,

Sagar Pagar

[Sagar Pagar]

Hi,

Have you tried Assignment rules for your solution? Let us know if have any issue.

Thanks,
Sagar Pagar

[Fdeveloper]

Hi @Sagar Pagar ,

thank you for your return I tried with assignment rule I specified the table after I put the conditions and I added the group to which sent the incident when I test once I choose the conditions the environment and category in the assignment group field the desired group is not displayed and also when I save the group does not change I don't know is it because there are client scripts and business rules on the environment field to send the incident to specific groups

[Hemant1]

Hello FDeveloper

You can explore the Flow Designer which is no scripting and reusable component 

Try That it will be a Learning for You 

Reg

Hemant Kumar Ch