Hello,for a user at the level of his account the language is french and also in the sys_user_preference table the language is french but once the user connects from another application to access the portal the language changes to english and in updat...

Hi , i have a notification in the change table and in the part who will recieve i found in the column users and group watch_list and work_note_list i want to know wich users are in watch list and work notes list how can i check please. Thanks.

Hi ,  i have an sla in a customized table now  we get a porblem is that we have some records the sla don't triggered even the start , stop , cancel condition are might and when i try to reproduce the problem i can't i can see the sla can anyone pleas...

Hi , i should automatically assign an incident to a group normally i Create a business rule on the incident table: when update and category level 1 is RT  Assignment group To IVS-N2T_RT and to To change the assignment group in the backoffice once the...

Hi, i should hide the button add to cart only in the backend in the portal the button should be visible , i try it to check  Hide 'Add to Cart' to true not working and i try it No cart it works the button is hiding but it also hidding from the portal...