How to avoid "Accept Assignment"?

[Sirko]

Hi,

I'm creating a new case and assign it to an Agent using

var newCase = new GlideRecord('sn_customerservice_case');
newCase.initialize();
newCase.assigned_to = gs.getUserID(); 
newCase.insert()

but the Agent must click "Accept Assignment".

How can I avoid that?
The Case should directly be assigned to the agent.

Best Regards
Sirko Fresia

[Ankur Bawiskar]

@Sirko 

what happens currently when they click Accept Assignment?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sirko · Accepted solution]

Ok, I found the solution:
The state must be set to "open", then the assignment is accepted.

var newCase = new GlideRecord('sn_customerservice_case');
newCase.initialize();
newCase.assigned_to = gs.getUserID(); 
newCase.state = 10;
newCase.insert();

 Regards
Sirko