How to block Now mobile to force user to use Now Mobile - Inute

[a_3]

Hello,

I am working on the setup of the Now mobile app. To align with our security policies, we must ensure that the users who will download the app on their personal phone will not be able to use the Now mobile app. We want them to use the Now Mobile - Intune version.

Is there a way to configure this?

Thx,

Ba

[a_3 · Accepted solution]

For those who need to restrict the mobile app that the user can use to connect to Servicenow you will need to use those 3 link:

1. Servicenow documentation - Configure advanced app allowance with links to permitted apps
   • Explain where to find the Servicenow properties that need to be setup.
2. Servicenow documentation - Advanced app allowance example script
   • Give an example of script that setup the properties to restrict the mobile app that the can by used to connect to the platform.
3. Servicenow documentation - Bundle and Package IDs for ServiceNow mobile apps
   • Give the list of the Package IDs off all servicenow mobile app (eg Now mobile; Now mobile - Intune)

[a_3]

Update: This post is correct but if you just need to force your users to connect via a certain mobile app you can follow this doc:

https://www.servicenow.com/docs/bundle/yokohama-mobile/page/administer/tablet-mobile-ui/task/config-...

The above post allows forcing the users to connect via a certain app/OS and to add others specifics logics.