How to bold and increase size of text in Description Field (string type) [Incident Form]

Sam196
Kilo Expert

I added some texts to the description field using the following code in Client Scripts, however, I am having a hard time figuring out how to make this text bold and a different size. I tried looking up in the Forum, however, there is nothing that remotely answers the question.

It is important that I keep the description field as String Type. Following is my code, your help is much appreciated!

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }
	
	var priority = g_form.getValue('priority');
	if ((priority == 1) || (priority == 2)){
		g_form.setValue('description', '\nContact: \nLocation: \nDescription of problem: \nWhat Service: \nServer name: \nHow many users impacted: \nWhen did this start: \nworkaround?: \nresult of a change?: ');
	}
	if ((priority == 3) || (priority == 4)|| (priority == 5)){
		g_form.setValue('description', '');
	}
}

   //Type appropriate comment here, and begin script below

 

I need the content here bold: (but the text the agent enters has to be not bold:

find_real_file.png

find_real_file.png

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

Since it's string field you cannot format it like bold, italic etc

Regards
Ankur

Regards,
Ankur
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