Greetings Folks.
Still new to ServiceNow and I've been tasked with building a Service Catalog. The creation of the categories was simple enough, But building the actual catalog items is a challenge. I simply don't know enough about the tool, and even though I've been through the documentation on Service Catalog I'm still ignorant on how to build these things properly...
Example: We are wanting a catalog item that users can fill out and submit as a User Access request to "Grant, Revoke or Change user access to one of our systems" I think it should be a Record Producer as we want it to generate a request that then gets worked by the appropriate support team. WHen I go to start building it one of the fields to fill is Table... I have no idea which table to use, or how to get this to generate a Service Request, or to be honest whether service request is even what it should be...
So, more confused and frustrated than anything else, and wishing there was a "How to build a Service Catalog For Dummies"
Any guidance, or resources you folks could suggest for this is VERY appreciated.
