How to bypass a workflow activity stuck at wait for condition and how to trigger the next activity started?

[Chaitanya naram]

Hi Folks,

We have a requirement to remove the schedule stage in change management and stage should be moved from authorize to implement on clicking implement button visible in the authorize stage.

I followed link and able to achieve that. But we got a problem with the existing tickets.

We have removed the activities related to schedule in change workflow but for already existing tickets in SNOW attached with previous workflow, the workflow was stucked at wait for condition as shown in fig.

Can anyone please help how to bypass it and set the next workflow activity started (check if state is "New")?

Thanks in Advance!

[suvro]

Yes Before implementing any change on workflow based tasks who you should always consider what to do with existing records.

Here you can cancel all existing workflow contexts and raise those change requests again

[Chaitanya naram]

Hi @suvro is there any way that I manually changed the state to Finished and can script and added the next Activity (for my example "check if State is New") and resume the workflow.

[suvro]

So if you are changing it to finish, it will get stuck in activity check if State is New