How to Bypass SSO for Specific Local Accounts in ServiceNow?

[Shubham Bongulw]

Hi Community,

I have a ServiceNow instance configured with SSO (SAML/SSO login enabled). However, I have also created a few local user accounts manually in the platform, and I want to ensure these accounts can still log in using the standard login page, bypassing the SSO flow.

Is there a recommended way to allow only specific local accounts (e.g. admins or break-glass accounts) to bypass SSO, while all other users continue to be redirected through SSO?

Any best practices or configuration steps to achieve this would be much appreciated.

Thanks in advance

[SumanthDosapati]

Are the users not able to login using /login.do page?

[Shubham Bongulw]

No

[Ankur Bawiskar]

@Shubham Bongulw 

they should be able to login using login.do or side_door.do

Also recommend practice is to keep only few local accounts in any instance as you are bypassing the sso

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shubham Bongulw]

no they were not able to login