- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a month ago
Hi Community,
On-Call Schedule Icon not showing in SOW for non-admin Users. where can I enable this?
Thank You
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a month ago
Hello @SM123
Kindly follow following steps.
- Go To UI builder
- Open experience Service Operations Workspace
- Click on view experience setting
- on that page go to side navigation section and click on advanced setting
- in advance setting for you find all side section and their applicable role you can update from there
Find step by step screenshot
Please mark my response helpful and accept as solution
Best Regards
Sunny
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a month ago
Hi @SM123,
click on the Advance Settings and then change your scope to SOW application then in value filed->
mention the role that other user having in this json ->
{
"id": "schedules",
"label": {
"translatable": true,
"message": "Schedules"
},
"icon": "calendar-clock-outline",
"viewportInfo": {},
"routeInfo": {
"route": "schedules"
},
"group": "top",
"order": 400,
"badge": {},
"presence": {},
"availability": {
"roles": [
"itil,sn_shift_planning.agent,oc_read,sn_incident_read"
]
}
},
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a month ago
Hi @SM123,
Here are the Steps to check and configure Side Navigation of SOW
1. Go to UI Builder
2. In experience section find SOW and open it
3. Now click on Experience Settings there you can find side navigation and you can add or remove according to you use-case
For your reference->
--------------------------------------------------------------------------------------------------------------------------------------------
Please mark my response helpful and accept as solution
Thanks & Regards
Mayank
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a month ago
Hi @mayankkumar ,
This is my current configuration. I see schedule is already added. But Icon is only visible for admin users not visible for Itil users.
Thank You
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a month ago
Hi @SM123,
click on the Advance Settings and then change your scope to SOW application then in value filed->
mention the role that other user having in this json ->
{
"id": "schedules",
"label": {
"translatable": true,
"message": "Schedules"
},
"icon": "calendar-clock-outline",
"viewportInfo": {},
"routeInfo": {
"route": "schedules"
},
"group": "top",
"order": 400,
"badge": {},
"presence": {},
"availability": {
"roles": [
"itil,sn_shift_planning.agent,oc_read,sn_incident_read"
]
}
},
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a month ago
Hello @SM123
Kindly follow following steps.
- Go To UI builder
- Open experience Service Operations Workspace
- Click on view experience setting
- on that page go to side navigation section and click on advanced setting
- in advance setting for you find all side section and their applicable role you can update from there
Find step by step screenshot
Please mark my response helpful and accept as solution
Best Regards
Sunny