On-Call Schedule Icon not showing I sow

SM123 · ‎08-08-2025

Hi Community,

On-Call Schedule Icon not showing in SOW for non-admin Users. where can I enable this?

Thank You

Sunny3008 · ‎08-08-2025

Hello @SM123

Kindly follow following steps.

Go To UI builder
Open experience Service Operations Workspace
Click on view experience setting
on that page go to side navigation section and click on advanced setting
in advance setting for you find all side section and their applicable role you can update from there

Find step by step screenshot

Please mark my response helpful and accept as solution
Best Regards
Sunny

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mayankkumar · ‎08-08-2025

Hi @SM123,
click on the Advance Settings and then change your scope to SOW application then in value filed->
mention the role that other user having in this json ->

{
 "id": "schedules",
    "label": {
      "translatable": true,
      "message": "Schedules"
    },
    "icon": "calendar-clock-outline",
    "viewportInfo": {},
    "routeInfo": {
      "route": "schedules"
    },
    "group": "top",
    "order": 400,
    "badge": {},
    "presence": {},
    "availability": {
      "roles": [
        "itil,sn_shift_planning.agent,oc_read,sn_incident_read"
      ]
    }
  },

View solution in original post

mayankkumar · ‎08-08-2025

Hi @SM123,
Here are the Steps to check and configure Side Navigation of SOW
1. Go to UI Builder
2. In experience section find SOW and open it
3. Now click on Experience Settings there you can find side navigation and you can add or remove according to you use-case
For your reference->

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Please mark my response helpful and accept as solution
Thanks & Regards
Mayank

SM123 · ‎08-08-2025

Hi @mayankkumar ,

This is my current configuration. I see schedule is already added. But Icon is only visible for admin users not visible for Itil users.