On-Call Schedule Icon not showing I sow

SM123
Tera Expert

Hi Community,

On-Call Schedule Icon not showing in SOW for non-admin Users. where can I enable this?   

 

malika123_1-1754674087811.png

 

 

Thank You

2 ACCEPTED SOLUTIONS

Sunny3008
Tera Guru

Hello @SM123 

 

Kindly follow following steps.

  1. Go To UI builder
  2. Open experience Service Operations Workspace
  3. Click on view experience setting
  4. on that page go to side navigation section and click on advanced setting
  5. in advance setting for you find all side section and their applicable role you can update from there

Find step by step screenshot

Sunny3008_0-1754674835353.pngSunny3008_1-1754674861269.pngSunny3008_2-1754674880072.pngSunny3008_3-1754674912854.png

 

 

Please mark my response helpful and accept as solution
Best Regards
Sunny

 

View solution in original post

Hi @SM123,
click on the Advance Settings and then change your scope to SOW application then in value filed->
mention the role that other user having in this json -> 

{
 "id": "schedules",
    "label": {
      "translatable": true,
      "message": "Schedules"
    },
    "icon": "calendar-clock-outline",
    "viewportInfo": {},
    "routeInfo": {
      "route": "schedules"
    },
    "group": "top",
    "order": 400,
    "badge": {},
    "presence": {},
    "availability": {
      "roles": [
        "itil,sn_shift_planning.agent,oc_read,sn_incident_read"
      ]
    }
  },

View solution in original post

8 REPLIES 8

mayankkumar
Tera Sage

Hi @SM123,
Here are the Steps to check and configure Side Navigation of SOW
1. Go to UI Builder
2. In experience section find SOW and open it
3. Now click on Experience Settings there you can find side navigation and you can add or remove according to you use-case
For your reference->

mayankkumar_0-1754674456648.png

--------------------------------------------------------------------------------------------------------------------------------------------
Please mark my response helpful and accept as solution
Thanks & Regards
Mayank

Hi @mayankkumar ,

This is my current configuration. I see schedule is already added. But Icon is only visible for admin users not visible for Itil users. 

malika123_0-1754674925916.png

Thank You

 

Hi @SM123,
click on the Advance Settings and then change your scope to SOW application then in value filed->
mention the role that other user having in this json -> 

{
 "id": "schedules",
    "label": {
      "translatable": true,
      "message": "Schedules"
    },
    "icon": "calendar-clock-outline",
    "viewportInfo": {},
    "routeInfo": {
      "route": "schedules"
    },
    "group": "top",
    "order": 400,
    "badge": {},
    "presence": {},
    "availability": {
      "roles": [
        "itil,sn_shift_planning.agent,oc_read,sn_incident_read"
      ]
    }
  },

Sunny3008
Tera Guru

Hello @SM123 

 

Kindly follow following steps.

  1. Go To UI builder
  2. Open experience Service Operations Workspace
  3. Click on view experience setting
  4. on that page go to side navigation section and click on advanced setting
  5. in advance setting for you find all side section and their applicable role you can update from there

Find step by step screenshot

Sunny3008_0-1754674835353.pngSunny3008_1-1754674861269.pngSunny3008_2-1754674880072.pngSunny3008_3-1754674912854.png

 

 

Please mark my response helpful and accept as solution
Best Regards
Sunny