How to call Normal change request Template for parallel change Task

VR17
Tera Contributor

‎08-22-2023 03:51 AM - edited ‎08-22-2023 03:51 AM

Hi Team,

 

Description: We have a Template "ABC Template" on sys_template .I get 4 default change tasks created using this template.

To call that template I have created the module "ABC Template" in sys_app_module with the below Arguments.
change_request.do?sys_id=-1&sysparm_template=ABC Template

 

Now if we click on the module "ABC Template" even if the change does not submit the Task created,Is there any way to create tasks once the change submits or approved?

 

Thanks,

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Michael Fry1
Kilo Patron

‎08-22-2023 05:28 AM

If you're not, you probably need to use Change Models. They you can create a new Model - ABC Template - and have a Flow trigger to create the tasks after approval.

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VR17
Tera Contributor
In response to Michael Fry1

‎08-22-2023 11:21 PM

Hi Michael,

Didn't get you ,Are you talking ababouthange Model Or modules in servicenow  ?I checked in Change module there is no option to call the flow designer.

Our ask is if we create a new Template and user clicked it from Application Menu section,Change Request SUBMIT and create change task accordingly  ,Rightnow what is happening if user click Template  from application  menu task is created without change submission.

 

 

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