How to cancel RITM manually as unable to update State as Cancel and I do not want to close the same?

[VIKAS45]

How to cancel RITM manually as unable to update State as Cancel and I do not want to close the same?

As I can see State as Open, Pending, WIP, Closed Complete, Closed Incomplete, Closed Skipped.

[Danish Bhairag2]

Hi @VIKAS45 ,

If you are trying with script please make sure that the value which you are using to update it to cancel is present in the dictionary of the state else it will not work.

If you want to cancel & RITM manually open the task record & Closed Incomplete or cancel it from the dropdown. The RITM will automatically gets cancelled.

Thanks,

Danish

[VIKAS45]

How to cancel RITM manually as unable to update State as Cancel and I do not want to close the same?

As I can see State as Open, Pending, WIP, Closed Complete, Closed Incomplete, Closed Skipped.

[Danish Bhairag2]

Hi @VIKAS45 ,

U can select the state as closed skipped & provide ur necessary comments why are you doing this like may be this request is not required requestor asked to cancel something like that

Thanks,

Danish

[Dr Atul G- LNG]

Hi @VIKAS45 

Go as per the process

Cancelling RITM is not the way, Make sure all RITM which you want to cancel, SC task must be closed (Incomplete) and once task get closed the RITM closed automatically.