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How to capture dynamically changing watermark from outbound notification in ATF

SyydQ
Tera Contributor

Hi,

 

I have a scenarios where i need to capture watermark from an outbound email notification after a case is updated by agent and use it in Reply email inbound action [ as customer response] to update the case. Is it possible in ATF? What should be the steps?

 

Thanks.

1 REPLY 1

SyydQ
Tera Contributor

any ideas?