How to capture Teams meeting call duration in ServiceNow after call ends

21p31a1220
Tera Contributor

‎05-28-2026 10:51 AM

Hii Good Day!
We have integrated Microsoft Teams with ServiceNow 
Using the flow, we are creating the Teams meeting URL and posting it in work notes.

When users click the URL, the Teams call starts.

After the call ends, how can we capture the actual call duration in ServiceNow?
What steps do we need to follow to implement this?

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Tanushree Maiti
Tera Patron

‎05-28-2026 01:04 PM

Hi @21p31a1220 

 

Check  the solution for your custom requirement from this post:

 

https://www.servicenow.com/community/ms-teams-forum/save-microsoft-teams-meeting-communications-to-t...

 

Check this for E2E integration: https://www.servicenow.com/community/developer-forum/servicenow-integration-with-ms-teams/m-p/269087...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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