My Requests for Employee Center Portal - Need to add additional custom tables

[Danny Barker]

Hello, I recently opted in for the Enhanced Request Experience and now have a different setup for the My Request page that is showing at the top of my employee portal in the Employee Center Header.  The current default OOB view looks to only be showing the Incidents and Requests.  I have a couple custom tables that I need to see tickets for in this view.  Does anyone know the best approach to add these.  Would Standard Ticket Configuration be the best approach.  If so, does anyone have a quick how to for adding a custom table.  

Thanks for your assistance. 

[Ankur Bawiskar]

@Danny Barker 

you need to create my request filter for your table

Then configure the standard ticket config for that table

This will work only when your table is task extended

If your custom table is not task extended then you can add a separate header menu for that

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[Tejas Adhalrao]

hi @Danny Barker  ,

Yes, Standard Ticket Configuration is the correct approach  ..

Your custom table should ideally extend task table. and Users must have proper ACL access.

Rregister your custom table(s) as supported ticket sources.

create New recrd for your table and Save

clear cache and test 

you can refer incident table record for creating  new record