How to capture the value of caller's department

[Alon Grod]

Hi,

 I have this script include and im trying to get the callers's department but i see the system logs that im not getting anything. I tried to type inc.caller_id.department but it didnt work as well. How can I capture the reference field department from the caller id on incident table?

var OperUtil = Class.create();
OperUtil.prototype = Object.extendsObject(AbstractAjaxProcessor, {

isService: function() {

var inc = new GlideRecord("incident");
inc.addQuery('active=true');
inc.query();
while (inc.next()) {
var gdt = new GlideDateTime(inc.sys_created_on);
var date = gdt.getDate();

gs.log('inc dept: '+ inc.caller_id.department.getDisplayValue());

var oper = new GlideRecord('u_operational_activity');
oper.addEncodedQuery('u_departments=' + inc.caller_id.department + '^u_from_date<=' + date + '^u_to_date>=' + date);
oper.query();
return oper.hasNext();

}
},

type: 'OperUtil'
});

 

[Alon Grod]

@Gunjan Kiratkar I have the field Operational impact on the incident table. I need to make this field mandatory if these conditions are met:

1) the department of the caller that created the incident is equal to the department on u_opertioanl_activity table.

AND

2) on the u_operational_activity table we have two fields: From_Date and To_Date. The sys_created_on field from the incident table needs to be between these dates. 
From Date <= sys_created_on =< To_Date

[Gunjan Kiratkar]

Hi @Alon Grod ,

Please close this thread by marking appropriate response as correct, as you might get the log as expected and Open new thread for above issue.