How to capture the watch list value in a variable in servicenow

[phr]

Hi All,

How to capture watch list value in a business rule via variable

I did write the code

var watch= current.watch_list;

But the variable "watch" isn't capturing the watch list vale.

How to achieve this?

[Voona Rohila]

Hi @phr 

The line you are using works, How are you using the watch variable in your code?

var watch= current.watch_list;

[phr]

Hi @Voona Rohila ,

Yes i am using the watch variable in the business rules to send the notification . But how ever when the watch list user updates the worknotes the notification associated with the business rule isn't triggering .

Here is the code that i have written.

It is triggering only to the impacted user as per the code.

[Voona Rohila]

Watchlist value will be the list of sys_id's and you are checking with updated by( which is a userID of the user)

You have to query user table to get list of watchlist userID's or updated by sys_id

[Voona Rohila]

Something like this

var grUser = new GlideRecord('sys_user');
var watch= grIncident.watch_list;
grUser.get('user_name',current.sys_updated_by)
if(watch.indexOf(grUser.sys_id.toString())>=0)//if updatedby is part of watchlist
{
//entering
}