How to change approval from Assignment group to Manager of Assignment group?

Akkapolk · ‎03-20-2019

Example default Database group, manager is Don Goodliffe.

Change -> Create New.

Set Assignment group to Database.

Abhishek Pidwa · ‎03-20-2019

Ahhhh I see what you are trying to do.

My bad I should have corrected you for that. Approval- Group will fire off the approval from all the members so if you want approval from either of the members , then use this functionality. Not sure why you don't have a approval from Don Goodlife. Try adding that to the members related list of the group and then see. Strange that it just sees the members as opposed to should see manager too.

If you want specific members , then use User Approval instead and do the dot walking over there.

View solution in original post

Abhrajyoti Kan1 · ‎03-20-2019

use Approval - User activity from core tab instead of Approval - Group. And in the place of Users under Approvar section put ${assignment_group.manager}. It will be going for the default manager of the group.

Abhishek Pidwa · ‎03-20-2019

Hi Akkpolk,

ServiceNow will automatically determine the manager of that group as the approver. You don't have to explicitly do the dot-walking. We use this all the place and it just works perfectly fine.

So whatever you have try to fire the workflow and see what happens.

Please mark this answer as correct if this helps to solve your problem

Thanks

Abhishek Pidwa · ‎03-20-2019

If you really want to change it explicitly to the manager, then try this .

'Approval User' activity has option to pick value from field (Refer the below image). Use this option and select the assignment groups manager.

It is not needed in your case since Approval Group will determine the manager for you.

Please mark this answer as correct if this helps to solve your problem

Akkapolk · ‎03-20-2019

From my example above, Manager of Assignment group can't approve.

Database group has three members as picture below.

Log in by Manager of Assignment group and then try to approve, it's show warning message as picture below.

Second, why I can't select assignment_group.Manager as picture below.