how to change Assignment group of catalog item based on variable

[Akki1]

HI,

I have a catalog item form and I'm asking a question (create/delete/modify)  .

If create/delete option is selected I want the ticket to be assigned to some specific group and if modify is selected then it should assigned to some other group

[Jaspal Singh]

Hi Akki,

Assuming you are referring to Catalog Task assignments & you are using Catalog Task activity then you can try below

if(current.variables.variable_name=='Create' || current.variables.variable_name=='Delete')
{
task.assignment_group='ABC';
}
else if(current.variables.variable_name=='Modify')
{
task.assignment_group='XYZ';
}

//ensure you replace variable_name with correct variablename where you select Create, Delete or Modify

[Akki1]

@Jaspal Singh I'm not referring to catalog task assignments.

When a ticket is created using this catalog item the ticket is assigned to some grp but i want if the user in the catalog form has chosed modify it should go to some other assignment group.

Just a bluff guess: is it anything related to service offering?

[SumanthDosapati]

Use an If activity followed by Set Values activity in  your workflow.

Regards,
Sumanth

[Jaspal Singh]

In that case if you are looking for assignment group on RITM & workflow is on RITM Table then you can use Run Script activity & try below

if(current.variables.variable_name=='Create' || current.variables.variable_name=='Delete')
{
current.assignment_group='ABC';
}
else if(current.variables.variable_name=='Modify')
{
current.assignment_group='XYZ';
}

//ensure you replace variable_name with correct variablename where you select Create, Delete or Modify