Hi Team,
We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view.
We are trying to make this by not giving itil role to approver but to make requried variable editable on ESC portal and allowing them approve from esc portal. By this we will avoid giving ITIL access .
