Hi @sachinmishr ,
By default, approvers in ESC only see approval details, not editable catalog variables. Avoid giving ITIL role just for variable editing - that role grants broader access than needed.
You'll need to extend the approval widget/page in ESC to surface and allow editing of selected variables.
1. Identify the Approval Widget
In ESC, approvals are typically handled by widgets such as sc_request_approval or a custom approval widget.
You’ll extend this widget to fetch and display catalog variables tied to the RITM.
2. Fetch Catalog Variables (Server Script)
Use the widget’s server script to query variables from the RITM:
Example:
(function() {
var ritmSysId = $sp.getParameter('sys_id');
var gr = new GlideRecord('sc_item_option_mtom');
gr.addQuery('request_item', ritmSysId);
gr.query();
data.variables = [];
while (gr.next()) {
var opt = gr.sc_item_option.item_option_new.getRefRecord();
data.variables.push({
name: opt.name.toString(),
label: opt.question_text.toString(),
value: gr.value.toString(),
sys_id: opt.sys_id.toString()
});
}
})();
This collects variables linked to the RITM and passes them to the client side.
3. Render Variables in the Widget (HTML)
On the client side, display the variables as editable fields:
<div ng-repeat="v in c.data.variables">
<label>{{v.label}}</label>
<input type="text" ng-model="v.value" />
</div>
This makes variables editable in the ESC portal.
4. Save Updates Before Approval(Client Controller)
When the approver clicks Approve, capture the updated variable values and send them back to the server:
c.saveVariables = function() {
$http.post(spUtil.getWidgetURL('update_variables'), {
ritmSysId: c.data.ritmSysId,
variables: c.data.variables
}).then(function(response) {
// proceed with approval after saving
c.approveRequest();
});
};
5. Update Variables (Server Script for Save)
Create a small server script to update variable values:
(function(inputs, outputs) {
var ritmSysId = inputs.ritmSysId;
var vars = inputs.variables;
vars.forEach(function(v) {
var gr = new GlideRecord('sc_item_option_mtom');
gr.addQuery('request_item', ritmSysId);
gr.addQuery('item_option_new', v.sys_id);
gr.query();
if (gr.next()) {
gr.value = v.value;
gr.update();
}
});
})(inputs, outputs);
Thanks,
Ratnakar
