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I have a custom-scoped application table inheriting from the Incident table and it has the field assignment groups.
I created some assignment rules to assign the assignment groups when a particular category is selected and it works when the initial category is selected and the ticket is saved. However, I'd like the assignment group to change when/if someone changes the category again.
Assignment rules only get triggered if the Assignment Group is empty.
That is why it is working first time - but not when the category changes. There is already a value in Assignment Group - and therefore Assignment rules will not get triggered
