How to change Column Label for Dot Walked Field ???

G24 · ‎08-02-2023

Our ServiceNow instance has Due Dates populated at the Request level, but not at the Task Level.

However, our users still want to see the Due Dates when they are in the sc_task List View.

I was able to dot walk and add Request DOT Due Date (Request.Due date) to the List Layout, as follows...

Remember, "Due date" is NOT POPULATED (all fields are empty) but Request.Due date IS POPULATED.

My question is this. Can I give "Request.Due date" a different Label to show up on the sc_task list view? After all, it's NOT Due date, it's Request.Due date; but it shows up as just "Due date" so the users will not really understand what it is that they are looking at unless we change the Label somehow.

And I don't want to change it in the Parent table (Request) because in THAT CONTEXT plain old "Due Date" is correct. Am I making any sense here?

Thank you.

Shashank_singh9 · ‎08-02-2023

Hello Geoffery3,

For your query I guess this article shared by ServiceNow, Dot walking fields shows full column label when used in related lists/table lists. might help. It did help in my scenario.

Thanks for reading the answer, please provide your inputs/suggestions if any.

Hope you find this article helpful. Don’t forget to Mark it Helpful, if it helps your query.
Thanks,
Shashank Singh

View solution in original post

Bharath24 · ‎08-02-2023

@G24
This is not possible.
But you can create a new field on your table and pop the value from the reference field record.
In your case the new field will get the value from Request.Due date field.
Thank You.