how to change 'Invalid reference' error message to 'User not found' for reference field

Mahendra RC
Mega Sage

‎05-24-2018 07:36 AM

Hi All,

I have a reference field Caller on Incident form and I get 'Invalid reference' whenever I select invalid user as shown in below screenshot:

find_real_file.png

I want to replace this error message 'Invalid reference' to 'User not found' as soon as the user select the invalid value in Caller field on Incident table. Can anyone please help me to know how can I achieve this.

Thanks,

Mahendra

 

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Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

‎05-24-2018 08:04 AM

Hello Mahendra,

 

Please follow the below steps 

1. Navigate to System UI->Message and search for key "Invalid reference": If no record is found then create a record with key Invalid reference and message with the one you want to display.

 

NOTE: Please note this will be a global change.

 

Thanks,

Pradeep Sharma