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How to change mailto for click here to approve

Bharat23
Kilo Guru

‎10-25-2016 05:33 PM

Hello Folks,

Any idea how to change mailto for the below links in the approval notification email in Helsinki?

Thank you.

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Michael Fry1
Kilo Patron

‎10-25-2016 05:55 PM

Check here for some help: Approval Email Mailto Image Links - ServiceNow Guru


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Dubz
Mega Sage

‎03-08-2017 01:29 AM

Did you manage to change the mailto Bharat?



I don't know how to change the template mailto.approve to send to the address i want. It currently sends to instancename@service-now,com, i want it to send to support@mycompany.com


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Not applicable
In response to Dubz

‎03-08-2017 01:30 AM

Hello Bharat Awasthi,




You can write on Before business rule on email table and verify.


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Dubz
Mega Sage
In response to Community Alums

‎03-08-2017 02:43 AM

is it not possible to change the mailto template to send to a different address? Is it hard coded to send to the instance address? Seems like a bizarre thing to do if so.


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